Get the Customer Service You Deserve with Replacement Windows

| March 19, 2018

Some things automatically go together…peanut butter and jelly, for example. What’s one without the other? But when you get replacement windows, you aren’t guaranteed customer service. You should get it, but life’s not always fair! When it comes to getting replacement windows in Toronto, Ontario, you deserve nothing but the best. As you move throughout the replacement process, ask yourself these questions to make sure you get the customer service you deserve.

How was your initial contact?

They say there’s never a second chance to make a first impression. That’s especially true with a project as big and important as replacement windows. When you call the company you are considering, or stop by their showroom, you should feel comfortable talking with them. You should be able to ask questions and get competent answers. And you shouldn’t feel uneasy or pushed into anything.

Is the company on time?

Often when you are looking into replacement windows, you will need a representative to come to your home for a consultation. They might measure your windows, give you advice on what you need to do, and take a look at your overall situation. The right customer service laws deem that the representative should be on time. They should be punctual and treat your time as highly important to them. If they’re late on that first visit, who knows how the installation will go.

Did the installation go as planned?

Once you sign on to work with a company, they need to follow through with the time frame they promised. You are not getting the customer service you deserve if you have to wait two months when they promised you it would only be two weeks to get your windows. If things are going to take longer, they should call you and calm your nerves over the situation.

Were your concerns handled professionally?

Replacement windows aren’t something you do on your home very often. In fact, you have probably never had them installed before. You will have a lot of questions and concerns along the way and the company you choose to work with should answer your concerns in a polite, professional manner. They should never talk down to you, but they should always make sure you understand every element you need to understand.

When it comes to replacement windows in Toronto, Ontario, you deserve nothing but the best products and service. Customer service goes a long way toward giving you a good overall experience. When you work with Magic Window Innovations, we will give you nothing but the best from start to finish. Give us a call at (905) 856-8805 and we’ll show you how we’ll treat you all the way through. We’ll be by your side to help with every step. Replacement windows are a big investment and we want to help you make informed decisions. Visit us at 75 Rowntree Dairy Rd, Woodbridge, ON L4L 6C8 for more details and to start the process!


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