Frequently Asked Questions
About us
Do you have a showroom?
Are you Energy Star certified?
Are you a Canadian company?
Can I purchase your product from a dealer?
How long has Magic been in business for?
Where are you located?
Do you offer full service and installation?
Estimate and Installation
Do you have any dealers outside of Ontario?
Do you work with architects?
Can my builder or contractor install your product?
Do you install outside of the GTA?
How long does it take from the time we place our order to the time they’re installed?
How does the estimate work?
We are building a new house and want to use your windows; can we order them before the house is built?
Do you Install all year round?
Product
Do you offer privacy blinds?
Are your windows custom made to any size?
Can you add your screen and blind systems onto existing windows?
How energy efficient is the Window Wall?
Can the Window Wall’s panel sizes be customized?
What Colour does the Window Wall come in?
What Colours do your doors come in?
Are your Doors Custom made to any size?
How do I get more information on colours, features, and customization of your products?
Do your windows come with Low E coatings and argon gas?
How can I verify that I’m purchasing a quality product?
Service
How do I service or repair my window?
Can you send me parts?
How long are my windows covered for?
Other FAQ
Where are the windows made?
What happens if a screen breaks?
What happens if the glass cracks or breaks?
What happens if the glass fogs up?
How energy efficient are your windows?
Can I specify a delivery date?
What happens if the weather stripping fails?
Can the window wall be used for porch enclosures?
How do I clean the windows?
Can you customize our window grills?
What colours do your windows come in?
Do you offer wood windows?
Do you offer aluminum windows?
Do you provide wall cut outs?
Do you install in the winter?
Do you provide financing options?
Do you provide supply only?
Do you work with architects and builders?
Do you provide retrofit and frame replacement installation?
Are your products approved by ENERGY STAR®?
Can we order different blinds after the windows are installed?
Address
75 Rowntree Dairy Road
Woodbridge, ON L4L 6C8, Canada
Phone: 1-866-656-2442
Local: 1-905-856-8805
Fax: 1-905-856-5506
Showroom
Monday - Friday: 9am-5pm
Saturday: 10am-2pm
Sunday: by appointment anytime